MELENTHON Return Policy

Refund Eligibility

Items are eligible for a refund if they are unused, in original condition, and returned with all packaging, tags, and accessories intact. Proof of purchase from melenthon.quest is required for all returns.

Time Limits

Returns must be requested within 30 days of delivery. After this period, we may not be able to offer a refund or exchange. Damaged or defective items should be reported within 7 days of receipt.

How to Request

To initiate a return, email our support team with your order number, item details, and reason for return.

Once approved, you will receive return instructions and the designated return address.

Return Requirements

• Item must be unused and undamaged
• Original packaging must be included
• Return authorization confirmation required
• Shipping costs are non-refundable unless item is defective

Exceptions

Certain items such as personalized products, final sale merchandise, and hygiene-sensitive goods cannot be returned. Gift cards and digital products are non-refundable unless otherwise required by law.

Refund Process

Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.